Modernization & Engagement Solutions for Public Agencies
Success Play Technologies, LLC is a solutions provider specializing in workflow modernization, citizen engagement, and automation. We deliver a combination of proven technology platforms, implementation expertise, and ongoing support to help agencies achieve measurable outcomes.
Technology Solutions
- Citizen engagement automation platform (email, SMS, portals).
- Analytics dashboards (MS Power BI integrations).
Implementation & Integration Services
- Workflow modernization.
- System integration.
- Staff training.
Ongoing Support & Optimization
- Compliance monitoring.
- Continuous improvement dashboards.
- Retention & engagement strategy alignment.
Let's Get Started
Ready to take the first step towards growing your audience? Contact us today to schedule a consultation and learn more about how we can help you achieve your goals.
Our Solutions
Citizen & Customer Engagement
Citizen & Customer Engagement
Citizen & Customer Engagement
Connecting with people shouldn’t be complicated. Our engagement framework makes communication simple, compliant, and effective.
- Multichannel outreach (email, SMS, portal)
- Built-in opt-in/opt-out management
- Automated reminders for renewals, appointments, and deadlines
- Templates and workflows designed to increase response rates and reduce missed interactions
Data & Analytics
Citizen & Customer Engagement
Citizen & Customer Engagement
Agencies collect more data than ever — but rarely turn it into insights. We transform raw information into clear, actionable dashboards.
- Dashboards aligned to agency KPIs
- Compliance and transparency reporting
- Real-time program performance tracking
- Predictive analytics to guide smarter decisions
Workflow Modernization
Citizen & Customer Engagement
Workflow Modernization
Manual processes slow down service delivery. We help digitize and automate core workflows to free up staff time and improve citizen experience.
- Digital forms and self-service intake portals
- Automated task routing and follow-up notifications
- Seamless integration with existing systems (Salesforce, Oracle, POS, etc.)
- Faster case resolution and reduced backlog
Our Results
Citizen & Customer Engagement
Workflow Modernization
Our solutions don’t just add another system — they help agencies achieve measurable outcomes: higher engagement, lower administrative burden, and better visibility into impact.
Sample Case Studies & Results
Increasing Engagement at Scale
Challenge: A national fitness brand struggled to keep new members engaged after sign-up.
Solution: Implemented automated onboarding messages, reminders, and personalized campaigns.
Result:
- 22% increase in opt-ins for communication
- 15% reduction in early churn
- Thousands of members re-engaged through automated reminders
Automating Workflows for Lending
Challenge: A financial services client managed loan intake manually, creating delays and errors.
Solution: Built a digital intake portal with automated task routing and follow-up reminders.
Result:
- 40% faster application processing
- 30% fewer errors in data entry
- Clear reporting for compliance audits
Data Transparency for Multi-Location Organizations
Challenge: Leadership teams lacked visibility into performance across dozens of sites.
Solution: Designed Power BI dashboards with unified KPIs and automated refresh.
Result:
- Real-time visibility into performance across 100+ locations
- Reduced reporting time from weeks to hours
- Data clarity that drove executive decision-making