Modernization Communication Solutions for Public Agencies
While much of our experience comes from helping private-sector organizations drive engagement, retention, and measurable outcomes through surveys, workflow optimization, and multi-channel campaigns, we bring the same methodology and proven approach to public-sector initiatives. This allows us to support cities in planning strategic communications, managing media and social channels, engaging communities through outreach campaigns, and ensuring high-impact results from events and public meetings
Technology Solutions
- Citizen Engagement CRM Platform
- Analytics Dashboards
- Secure API Integration
- VOIP using AI
- Marketing Automation for Web, Social, Email, and Text, along with AI
- Web Tracking for Retargeting
Implementation & Integration Services
- Workflow Modernization (Streamlining Operations)
- System Integration/ Plug and Play
- Full Onboarding and Training
Ongoing Support & Optimization
- KPI Measurement and Outcome Based Monitoring
- Continuous Improvement and System Monitoring
Let's Get Started
Ready to take the first step towards growing your audience? Contact us today to schedule a consultation and learn more about how we can help you achieve your goals.
Our Solutions
Citizen & Customer Engagement
Citizen & Customer Engagement
Citizen & Customer Engagement
Connecting with people shouldn’t be complicated. Our engagement framework makes communication simple, compliant, and effective.
- Multichannel outreach (email, SMS, portal).
- Built-in opt-in/opt-out management.
- Automated reminders for renewals, appointments, and deadlines.
- Templates and workflows designed to increase response rates and reduce missed interactions.
Data & Analytics
Citizen & Customer Engagement
Citizen & Customer Engagement
Agencies collect more data than ever , but rarely turn it into insights. We transform raw information into clear, actionable dashboards.
- Dashboards aligned to agency KPIs.
- Compliance and transparency reporting.
- Real-time program performance tracking.
- Predictive analytics to guide smarter decisions.
Workflow Modernization
Citizen & Customer Engagement
Workflow Modernization
Manual processes slow down service delivery. We help digitize and automate core workflows to free up staff time and improve citizen experience.
- Digital forms and self-service intake portals.
- Automated task routing and follow-up notifications.
- Seamless integration with existing systems (Azure, AWS etc.)
- Faster case resolution and reduced backlog.
Our Results
Citizen & Customer Engagement
Workflow Modernization
Our solutions don’t just add another system, they help agencies achieve measurable outcomes: higher engagement, lower administrative burden, and better visibility into impact.
Sample Case Studies & Results
Planet Fitness - Multi- Location Marketing & Automation
Challenge: Planet Fitness needed to drive more engagement and awareness across multiple gyms, while ensuring consistent messaging to meet specific KPI's.
Solution:
Modernized a centralized, repeatable marketing automation system, deploying campaign workflows across multiple locations to increase engagement, drive membership upgrades, promote events, and support referral programs. This included leveraging all social media channels and public outreach efforts to ensure consistent messaging and a cohesive brand experience.
Results:
- Boosted membership renewal rates by 30%.
- Increased referral sign-ups by 25%.
- Exceeded the industry avg. of achieving 45% open rates, 3-5% CTR, and retention over 70%.
- Reduced manual reporting by 50%, enabling leadership to make faster decisions.
Legislative Budget Board and K-12 Schools- Public Communications and Engagement
Challenge: Needed to improve outreach, transparency, and citizen engagement for budget and education initiatives..
Solution: Develop clear messaging frameworks and supported key education programs and initiatives, developing and managing grant funding requirements to increase awareness and compliance with state and federal agencies.
Results:
- Increase community awareness of grant initiatives by 30% through targeted messaging.
- Improved stakeholder participation in public meetings by 20%.
- Ensured compliance with federal requirements to secure over $1 billion in funding for programs that enhance outcomes for K-12 schools and underserved student populations.